The Team


The APlus Care4All Pty Ltd team is made of 6 important key members who assist in keeping APlus Care4All running.

Each of our members bring individual skills to the team enabling us to provide quality supports.


Rae Phelps is the Founder, CEO and Director of APlus Care4All Pty Ltd.

After being around people with a disability her whole life, as well as having a disability herself, Rae had a dream to support people of the Hunter, and found an opportunity to make that dream a reality.

Rae established APlus Care4All Pty Ltd in October 2014 via the New Employment Incentive Scheme (NEIS)

Throughout the years, Rae has prided herself on improving her knowledge and understanding of people with a disability. She did this by furthering her education and and obtaining her Certificate III in Home & Community Services followed by a Diploma of Community Services.

Rae also obtained a Certificate IV in Small Business Management to extend her knowledge of how to properly run her business.

As CEO and Director of APlus Care4All Pty Ltd, Rae is supported by a close knit family based management team, all of who are passionate about the vision, mission and future of APlus Care4All.

Sue Allen is the House Manager at our short-term accommodation and respite home located at Branxton.

Sue is responsible for the day-to-day operations of the respite home, and is also a support worker.

She has the extensive experience in the industry including Singleton High School as a teachers aide for special needs students & Calvary Cessnock Aged Care Facility

Sue’s qualifications include:

  • Certificate III in Aged Care
  • Certificate III in Home & Community Care

Sue is passionate about her role at APlus Care4All, and is highly regarded by her colleagues.

Kristy Austen is the Office Manager at our head office located in Kurri Kurri.

Her role is to lead and support APlus Care4All’s service delivery team by providing effective leadership to our support workers, administration staff and management.

Kristy manages the processes and functions underpinning the organisations, including management of workload, evaluation and quality management, human resources and information systems.

Kristy has over 10-Years experience as a Quality Insurance Manager across a variety of industries, including environmental testing, animal pharmaceutical manufacturing, and a contract research laboratory.

Kristy’s qualifications include:

  • Certificate III in Aged Care
  • Certificate III in Business Administration
  • Internal Quality Auditor Certificate
  • Diploma of Quality Auditing

Nattina Phelps is our Assistant Manager, primarily located at our Kurri Kurri Head Office.

As well as assisting management in multiple tasks, Nattina has the important roles of rosters and payroll.

Nattina joined the APlus Care4All team in 2017 with her little sister Ceren. Starting out as an Administrative Assistant, Nattina has shown her loyalty and strong work ethic, working her way up the staff hierarchy to her current role as Assistant Manager.

Nattina’s qualifications include:

  • Statement of Attainment in Business Administration

Shannon Owen is our new Administration Team Member. Her role as an Administrative Assistant includes assisting Kristy and Nattina to fulfill their duties, scanning, filing and general administration activities.

Although new to the role, Shannon has proved she is hard-working and fits into the team well.

Shannon’s qualifications include;

  • Certificate III in Accounts Administration

Ceren Phelps is our other Administrative Assistant and our youngest employee. She is primarily located at the Big house to assists Rae and Sue.

Ceren joined the APlus Care4All team in 2017 as a Junior Administrative Assistant alongside her big sister Nattina.